Terms of Service

General Information

Rohtos Oy, a company incorporated under the laws of Finland, business Id FI27877785, sells its own dietary supplement products through its web shop at www.rohtoslabs.com. We sell our products to adults (18 years or older) within the EU area.

Our prices include Value Added Tax at the Finnish rates (14% for supplements and 24% for shipping), which are itemized separately in the order confirmation.

We reserve the right to change the pricing of our products and their shipping.


Shipping Method and Costs

Our shipping costs vary according to the delivery location, the size of the shipment and the shipping method. Shipment prices are displayed in the shopping basket of our web shop. We deliver orders of three bottles or more free of charge.

Our shipping methods include postal package, postal letter and courier package, with options available to the customer depending on the delivery location and the product form factor. 

We use DHL as our shipping partner for international courier packages.

Shipment tracking is only available to mail packages within Finland and express courier packages within the EU.


Delivery Times

We ship purchased products on every weekday. Delivery times are 1-3 weekdays within Finland or with DHL Express and 4-10 weekdays within EU via DHL Global Mail.


International Orders and Customs

We manufacture and ship our products from Finland. If an order is placed from outside of Finnish territory, the customer hereby agrees that he is nominated as the Importer of Record for the order.

The customer shall be responsible for adhering to any and all local regulations pertaining to such import activity.  The customer shall be responsible for any costs possibly accrued from such import activity.


Placing an Order and Order Confirmation

Orders are placed via the internet at our web shop at www.rohtoslabs.com.

All orders are confirmed with an email Order Confirmation, which itemizes products ordered, prices, taxes and shipping costs. In order for us to deliver the Order Confirmation, the customer needs to submit to us his/her email address when filling out the purchase information.

The customer hereby agrees to adhere to our Terms of Service when placing an order.


Payment Methods

Purchased products and their shipping costs are paid when placing the order. Our web shop supports Finnish online banks, all common credit cards and PayPal.


Credit Cards

We use Stripe and PayPal as payment providers for international credit card transactions.

We use PayTrail for credit card and online banking transactions within Finland.


Returns

Our customers have the right to return their purchases within 14 days from purchase date in accordance with the Finnish Consumer Protection Act. The right to return is only applicable to unused products in their original packaging and condition.

We may however grant unlimited return rights to products in accordance with our Satisfaction Guarantee policy.

We reserve the right to deduct accrued shipping and return shipping costs for any undelivered packages when refunding the purchase.


Cookies

“Cookies” are text-only pieces of information that a web site transfers to an individual’s hard drive or other web site-browsing equipment such as smartphones for record-keeping purposes. Rohtoslabs.com utilized cookies in order to streamline the user experience when visiting our website. We do not use cookies to collect any personal information and we do not share any collected information with third parties.


Third Party Cookies

We use cookies provided and operated by third parties in order to gather collective date for analytics purposes with tools such as Google Analytics.


Other

We reserve the right to modify our Terms of Service at any time. The customer is responsible for reviewing the Terms in force at a given time before placing an order.